Skills & Competencies for Field Service Engineer IV

Field Service Engineer IV job profile

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JOB SUMMARY for Field Service Engineer IV

Provides on-site support and technical assistance with various products or equipment.

JOB RESPONSIBILITIES for Field Service Engineer IV

Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products.

Field Service Engineer IV SALARY RANGE

BASE 50%
$122,111
TOTAL 50%
$129,516
Job Level
P04
Job Code
EN04100149
Education/Degree
Bachelor's Degree
Reports To
Manager

Field Service Engineer IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Field Service Engineer IV skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Field Service Engineer IV

1 Industry Competency – Failure Analysis
Proficiency Level -3
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Describes the basic steps of the failure analysis.
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Level 2 Behaviors
(Light Experience)
Compiles process failure modes effects analysis to aid in completing technical requirements.
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Level 3 Behaviors
(Moderate Experience)
Implements cause and effect analysis to deal with and resolve ambiguous and intermittent failures.
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Level 4 Behaviors
(Extensive Experience)
Mentors the team in developing experiments and tests to evaluate the suitability and reliability of solutions.
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Level 5 Behaviors
(Mastery)
Leads continuous improvement initiatives on equipment failure analysis.
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3 Field Service Engineer IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer IV
Proficiency Level - 4
5 Competency for - Field Service Engineer IV
Proficiency Level - 5

10 general skills or competencies (Job family competencies) for Field Service Engineer IV

1 Job Family Competencies – Customer Interaction
Proficiency Level -3
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Lists possible issues and concerns regarding customer interaction.
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Level 2 Behaviors
(Light Experience)
Supports the development of creative ways to improve the value of customer interaction.
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Level 3 Behaviors
(Moderate Experience)
Performs good customer interaction to meet our customer standards and our objectives.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement opportunities in the customer interaction process to create positive service.
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Level 5 Behaviors
(Mastery)
Leads innovative processes to maximize the timing and effectiveness of customer interactions.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -4
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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3 Field Service Engineer IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer IV
Proficiency Level - 4
5 Competency for - Field Service Engineer IV
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Field Service Engineer IV

1 Core Competencies – Customer Focus
Proficiency Level -4
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Lists the benefits of having a customer-focused organization.
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Level 2 Behaviors
(Light Experience)
Supports the management in developing customer engagement processes.
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Level 3 Behaviors
(Moderate Experience)
Uses customer feedback to help management improve products and services.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the process of innovating the client service model and service standards.
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Level 5 Behaviors
(Mastery)
Promotes organizational activities that build rapport and cooperative relationships with customers.
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2 Core Competencies – Attention to Detail
Proficiency Level -5
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Field Service Engineer IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer IV
Proficiency Level - 4
5 Competency for - Field Service Engineer IV
Proficiency Level - 5

Summary of Field Service Engineer IV skills and competencies

There are 1 hard skills for Field Service Engineer IV, Failure Analysis.
10 general skills for Field Service Engineer IV, Customer Interaction, Customer Satisfaction, Customer Support, etc.
6 soft skills for Field Service Engineer IV, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Engineer IV, he or she needs to be skilled in Customer Focus, be an expert in Attention to Detail, and be skilled in Time Management.

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